Understanding and Applying Emotional Intelligence to Forge Successful Healthcare Teams

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Date and Time:
Thursday, September 16, 2021
6:00 - 8:00 PM EST

Virtual, Interactive Live Workshop
All registrants will receive a recording. Access to recording expires within 30 days of live date.

Registration Fee
Fee includes access to live, virtual workshop, a recording of the session, CME/CNE certificate, and any supplemental resources/self-assessments/course materials.

General Rate: $99
Group Rate: $79 (Groups of 3 or more, submit this form to receive discount code)
IHP Rate: $49 (Current faculty, staff, alumni: use code ihpfall21)

Are you a Mass General Brigham practitioner or IHP preceptor with access to IHP vouchers? Click here to register with an IHP voucher to waive the registration fee.

Who should attend:
This topic is relevant to anyone who work in, or are responsible for, successful team-based processes, including educators and health professionals. Although the examples are health care specific, we will at teams with an interprofessional lens and you will quickly see how this applies in all aspects of your lives.


Course Overview

Healthcare is a team effort, yet much team dysfunction continues to exist. Evidence for this can be found in many clinical settings. Emotional Intelligence (EI) is becoming a known quantity that is imperative for individual and group function. It accounts for a significant portion of what moves good leadership to greatness. Despite the growing literature around this topic, individual knowledge is often superficial with a significant focus on the self-awareness component rather than self-management, social-awareness, and relationship management components. This session will explore emotional intelligence in healthcare teams and identifying the dimensions of Group Emotional Competence, reflecting on how to develop each to improve team productivity. Join and engage in case analyses, a recall exercise, and small group discussion.

Learning Outcomes:

In this session, participants will:

Discuss foundational concepts around emotional intelligence and its application to teams (e.g. self-awareness, other awareness, self-management & relationship management);
• Identify aspects of emotional intelligence that contribute to successful teams;
• Investigate and potentially apply the concept of group emotional intelligence through readings and reflection;
• Dissect real cases of healthcare teams to diagnose emotional intelligence issues for both individual team members as well as the group as a whole;
• Create a plan for improving group or team emotional intelligence that includes a step-by-step outline.



Bobbie Ann (BA) Adair White, EdD, MA
Educator & Liaison, Office of Continuing Professional Development
Adjunct Associate Professor, Health Professions Education
MGH Institute of Health Professions

Susan E. Farrell, MD, EdM
Director, Continuing and Professional Development
MGH Institute of Health Professions
Associate Professor, Emergency Medicine
Director, Objective Structured Clinical Examinations
Harvard Medical School

Josh Merson, MPAS, MS-HPEd, PA-C, EM-CAQ
Educator & Liaison, Office of Continuing Professional Development
Associate Program Director & Assistant Professor, Physician Assistant   Studies
MGH Institute of Health Professions

Elizabeth (Betsy) Cox, RN, MSN, MBA
Associate Director, Office of Continuing Professional Development
MGH Institute of Health Professions


JA Provider Logo

In support of improving patient care, MGH Institute of Health Professions is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Physicians/Physician Assistants:
MGH Institute of Health Professions designates this live activity for a maximum of 2.0 AMA PRA Category 1 Credits ™. Physicians should claim only credit commensurate with the extent of their participation in this activity.

AAPA accepts AMA PRA Category 1 Credits™ from organizations accredited by ACCME.

Nurses/Nurse Practitioners:
MGH Institute of Health Professions designates this activity for 2.0 contact hours for nurses.

The American Academy of Nurse Practitioners Certification Board (AANPCB) accepts credit from organizations accredited by the ANCC.

Criteria for successful completion include attendance at the live webinar or viewing of the recording, and submission of a post-evaluation.


There are no conflicts of interest for planners or faculty to disclose. There is no commercial or sponsorship support for this activity.

How to Register

Add this session to your cart using the Enroll Now button at the top right of this page in order to proceed with Checkout. You will be asked to quickly create an IHP username and password if you do not already have one. You can save this account to register for any future IHP CPD programs.

Payment Options

Debit/Credit Card
 - We recommend registering through this portal and paying with a debit or credit card for optimal efficiency.

Personal Check
 - If using this method, please contact Ginny Do, CPD@mghihp.edu to confirm enrollment into this activity. Make check payable to "MGH Institute of Health Professions" and send with attention to:

Ginny Do - CIPSI
MGH Institute of Health Professions
36 First Avenue, Boston, MA 02129-4557.

Cancellation Policy

Full refund, less administrative fee of $15 if cancellation is received prior to September 2, 2021. To cancel, send your cancellation request via email to the Office of Continuing and Professional Development. Refunds will be processed based on the original form of payment and will be processed within 30 days of receipt of the cancellation notice. Cancellations received after September 2, 2021 will not be eligible for a refund.

Cancellation of activity: In the very unlikely event that IHP cancels or postpones the activity due to circumstances beyond its control, the IHP's liability will be limited to refund of paid registration fees.

Contact Us

For any additional questions or concerns regarding this workshop or the registration process, please contact staff at:

Office of Continuing and Professional Development
Email: CPD@mghihp.edu
Phone: 617-724-3193

Price: $99.00
Buy 3 or more for $79.00 each